Services Offered
Verified by Business
Acne Treatments
Body Treatments
Eye Treatments
Eyelash Services
Anti-aging Treatments
Chemical Peels
Eyebrow Services
Facial Treatments
Location & Hours
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Amenities and More
About the Business
Please check out our many 'not recommended reviews' from our many loyal clients. The New York Laser Clinic +MediSpa opened 12 years ago in London and became one of the leaders and pioneers of medical Lasers in the UK.
Recommended Reviews
Overall rating
4 reviews
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G C.London, United Kingdom014 Apr 2016Awful customer service. Avoid. 'Manager' Esther also has poor customer service skills and impossible to contact customer services. I was told the incorrect price for a package and then was told that I had to pay 2.5 times more for the same price. Manager told me her colleague had read the wrong price and did not make any attempt to rectify this.
The Bishopsgate Clinic is also really dirty - mice in the toilet. Avoid.
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Oh no 0- Anne G.London, United Kingdom0319 Aug 2013First to Review
I bought a Groupon voucher for this salon on the premise that it would cover a Brazilian. Both the advert and my voucher made a point of saying 'including Brazilian' repeatedly. However, when I arrived at the salon for my consultation I was told that 'A Brazilian here isn't like a Brazilian at other places - it's just high bikini.' When I pointed out that that isn't a Brazilian, that's a high bikini and they shouldn't be advertising it as such, they said well we don't offer Brazilian to Groupon customers.
I pointed out that it was advertised on both the voucher and their Groupon advert, but they refused to uphold this. Completely false advertising - I bought the voucher and took time out of my working day to go down there for the appointment, only be told that in fact I wasn't entitled to what I'd been promised.
Very bad customer service.Helpful 2Thanks 0Love this 0Oh no 0 - Dimitri S.London, United Kingdom016 Oct 2013
In brief: STAY AWAY FROM THIS CLINIC!
After purchasing an offer of six sessions at what seemed to be initially a very good price for what I was promised ("at least 80% of the hair will be permanently removed, nothing else to worry about"), I got a nightmare experience of a skin infection that led to skin scaring that might be permanent, and the hair is growing back only three months after the last treatment!
The skin infection was not identified by the beautician despite my initial concerns - probably due to lack of training, who continued with the IPL treatment which caused the infection to spread!
The clinic has shown no interest and has taken no responsibility for the damage they have caused! Total lack of professionalism. Even one star is generous.
I am currently seeking legal advice.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
DC T.
11 Oct 2013
Reply from The New York Laser Clinic
Dimitri, we take your false and libellous accusations very seriously and want to clarify your statements.
Client care is critically important to TNYLC and therefore, we disagree with your statement above.
Please see the email below to Dimitri from TNYLC with regard to his complaint. In addition, please note we do not use inferior IPL machines but ADVANCED GRADE IV MEDICAL LASERS.
By all means seek legal advice but we will defend ourselves vigorously as we are not at fault and have not been negligent in anyway.
All of our staff are fully trained, licensed and registered Laser Practitioners of the highest professional standards.
We have been established in London for the last 10 years and were formerly registered with THE CARE QUALITY COMMISSION until deregulation legislation in 2010 and have successfully performed over 100,000 treatments.
Subject: RE: Assessment Outcome
Date: 18 September 2013 15:58:50
Hello Dimitri
Thank you for your email.
I would like to assure you that laser has most certainly not caused this infection. Also The New York Laser Clinic have not been negligent during any of your treatments.
Folliculitis starts when hair follicles are damaged by friction from clothing , blockage of the follicle , or shaving . In most cases of folliculitis , the damaged follicles are then infected with the bacteria Staphylococcus -LRB- staph -RRB- . This is almost certainly folliculitis, a relatively minor staph infection of the hair follicle. Shaving makes it worse .
Causes
A diagnosis is primarily based on how the skin looks . Lab tests may show which bacteria or fungus is causing the infection .
Tests & diagnosis
Folliculitis usually responds well to treatment , but may come back . This condition is called folliculitis -- it is very common and there are many treatment options available.
Prognosis
To prevent further damage to the hair follicles and infection : Reduce friction from clothing. Avoid shaving the area if possible if shaving is necessary , use a clean , new razor blade or an electric razor each time. Keep the area clean. Avoid contaminated clothing and wash clothes.
I would still strongly recommend seeking further medical attention and please do keep me updated with the progress of your skin.
I would also like to invite you in for a follow up assessment 4 weeks after you have consulted your GP.
If you wish to pursue further legal action, that of course is your decision.
Please do not hesitate to contact me with any further questions or concerns.
Kind Regards
THE NEW YORK LASER CLINIC CUSTOMER SERVICE TEAM.
Email :tnylccustomerservice@hotmail.com
Bishopsgate - 020 7256 6341
Fulham - 020 7409 1083
Kind regards
DC Talfourd-Cook - Qype User (little…)London, United Kingdom0219 Aug 2013
I bought a Groupon voucher for this salon on the premise that it would cover a Brazilian. Both the advert and my voucher made a point of saying 'including Brazilian' repeatedly. However, when I arrived at the salon for my consultation I was told that 'A Brazilian here isn't like a Brazilian at other places it's just high bikini.' When I pointed out that that isn't a Brazilian, that's a high bikini and they shouldn't be advertising it as such, they said well we don't offer Brazilian to Groupon customers.
I pointed out that it was advertised on both the voucher and their Groupon advert, but they refused to uphold this. Completely false advertising I bought the voucher and took time out of my working day to go down there for the appointment, only be told that in fact I wasn't entitled to what I'd been promised.
Very bad customer service.Helpful 0Thanks 0Love this 0Oh no 0
