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About the Business
H&R Block tax professionals know taxes and can handle your tax needs and maximize your refund. Set up an appointment in your local tax preparation office or work with your tax consultant from home. Whether you come in to your local Gurnee H&R Block office to work with your tax pro or drop off your documents and go, your well-being is our top priority. By deep cleaning offices, disinfecting high-touch areas after each appointment, and social distancing, we're doing our part to keep our communities safe. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents.
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Joy H.IL, United States0111 Feb 2023Made an appt and confirmed with via vm message for 2/11 appt. Tried multiple times to confirm with a live person but kept on going into voice mail. Showed up for appt and they said we did not have an appt. I have voice mail from them confirming appt. Very unprofessional way to run business. Jackson Hewitt welcomed us with open arms today an someone actually answered the phone.
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Sara N.
14 Feb 2023
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
- Linda R.Hoffman Estates, United States12215 May 2021
Norman Chan is the worst tax accountant we have ever deal with. We went to the office and he had lost our W2 and did not take any responsibility. He was telling us that it was on us and he had the worst and nastiest attitude. Not helpful at all, he shouldn't be working at to provide any service at all.
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Sara N.
18 May 2021
We appreciate your feedback. It’s important to us that you have confidence in our Tax Professional’s knowledge and experience. If we can assist further, we are here to help. Please contact our support team at your convenience at 1-800-472-5625.
Mario R.Gurnee, United States1443114 Feb 2013First to ReviewThe service is not that great and the people doing your returns do not have all of the knowledge to do a persons taxes how they should be done. The fees are outrageous and the computer system is always down.... Terrible customer service.
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